Track Your Order

ORDER TRACKING

Where is my belt?

Every Elitestraps belt is made by hand to order, so there is a build before there is a box. Here is exactly what happens, day by day, and where to see your own order.

SIGN IN TO SEE MY ORDER

No password needed. Enter the email you used at checkout and we send you a 6 digit code. Your order, its stage and its tracking number are all in there.

MESSAGE US ON WHATSAPP

The four stages

Your order moves through these four, in order, every time.

1

Order placed

Confirmed within minutes. Check your inbox and your spam folder for the confirmation email.

2

In production

9 business days in the workshop. The full breakdown is below.

3

Shipped

You get an email with the courier name and your tracking number the same day it leaves us.

4

Delivered

7 to 12 business days from dispatch, anywhere in the world. Free standard shipping.

Inside the workshop, day by day

Counted in business days from the day you ordered.

Day 1
Order confirmed, details checked and production starts
Day 2-5
Plates cast, plated and finished. Gem setting happens here
Day 6-7
Leather strap cut, tooled and attached to the plates
Day 8
Final quality check. Every stone, screw and stitch inspected
Day 9
Packed, labelled and handed to the courier

PAST DAY 9 AND STILL NOT SHIPPED?

Sorry, yours is taking a little longer

We are busier than usual right now and we will not rush a belt out of the workshop before it is right. A plate that is not set properly or a strap that is not finished cleanly is worse for you than a few extra days.

If your order passes day 9 we email you automatically, so you never have to chase us. Your belt is being finished and we expect to ship it very soon.

If you would rather not wait, message us and we will sort it out, no argument.

Common questions

I cannot find my order number

You do not need it. Sign in with the email you used at checkout and every order on that email shows up.

My tracking number is not moving

Couriers often take 24 to 48 hours to scan a parcel into their system after pickup. If it has not moved after three days, message us.

Can I change my address?

Yes, any time before the belt ships. Message us with your order number and the new address.

Still not sure?

A real person answers, usually within a few hours. Send your order number or just the name on the order.

WHATSAPP +44 7348 552274 support@elitestraps.shop